Troubleshooting Origin on Windows 10 and error status 0xc000012f

[That_Oscar_Dude]

My Origin application has troubleshooting, I can't play Sims 4 now and i have tried everything. I re-installed the application and I even deleted the game files but still not working. I just feel like burning down my PC but then my parents will get mad. Please help!! I really miss playing Sims and it has been like a month or two without it. What should I do??

[yahel_1 · Accepted solution]

Hi @That_Oscar_Dude

Clear Origin cache and for this you get a perfectly detailed post from @EA_Nils >>http://answers.ea.com/t5/Origin/my-origin-will-not-update-my-sims-4/m-p/4721983#M163410

Restart your machine .

You need to perform a Clean Boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/ 

More details click Spoiler

Spoiler

-you need to press the key combination: “Windows Key + R”;
In the “Run” window, type the message “msconfig” without quotes;
-you need to left click on the “OK” button;
Select “General” tab, from the toolbar and chose the feature called “ Selective startup”;
-uncheck the box found in the left of the message: “ Load startup items”;
Select “Service” tab, from the toolbar;
-check the box in the left of message: “Hide all Microsoft services”;
Left click on the “Disable all” button, found on the lower-right side of the window;
Left click on the “OK” button;
-a new message box will prompt on your display. Left click on the “Restart” button in order to restart your operating system.

NOTE save any open files and close all programs before restarting your computer.

Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2

Go in Origin / My Games tab-right click on game icon Sims 4 select Repair Game and then Check for Updates

[yahel_1 · Accepted solution]

Hi @That_Oscar_Dude

Clear Origin cache and for this you get a perfectly detailed post from @EA_Nils >>http://answers.ea.com/t5/Origin/my-origin-will-not-update-my-sims-4/m-p/4721983#M163410

Restart your machine .

You need to perform a Clean Boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/ 

More details click Spoiler

Spoiler

-you need to press the key combination: “Windows Key + R”;
In the “Run” window, type the message “msconfig” without quotes;
-you need to left click on the “OK” button;
Select “General” tab, from the toolbar and chose the feature called “ Selective startup”;
-uncheck the box found in the left of the message: “ Load startup items”;
Select “Service” tab, from the toolbar;
-check the box in the left of message: “Hide all Microsoft services”;
Left click on the “Disable all” button, found on the lower-right side of the window;
Left click on the “OK” button;
-a new message box will prompt on your display. Left click on the “Restart” button in order to restart your operating system.

NOTE save any open files and close all programs before restarting your computer.

Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2

Go in Origin / My Games tab-right click on game icon Sims 4 select Repair Game and then Check for Updates