The sims 4 newest expansion pack please help me!! [ Edited ]

[bodly123]

I have downloaded the newest sims expansion pack and it cost £29.99 and I have just received an email form orgin telling me that I've bought two so I've been charged £59.98 does anyone know how I can get my £29.99 back for the one that I didn't purchase?

[EA_Nils]

@bodly123 Hi,

As explained in the Great Game Guarantee article you can go to this page and request a refund: http://help.ea.com/en/refund/

If that doesn't work however, you can get in touch with an EA Game Advisor: https://help.ea.com/en/contact-us/new

This article here describes how: https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center#2

Log in with your Origin account and choose "Origin" as Product, your Platform, "Billing/Purchasing" as Topic and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answer HQ box to check our live support availability for your region.

Thank you,

Nils