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Re: The problem with security question

by EA_Nils
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The problem with security question

★★ Newbie

Just 30 minutes ago, I had a secret question, how I wanted to change the basic information that you do not truly answered the question, even though it was written correctly. Help to solve this problem please.

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Re: The problem with security question

Community Manager

@stray3r Hi,

You will need to contact an EA Advisor: https://help.ea.com/en/contact-us/new

Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you may need to place an international call. Read more about it here: http://help.ea.com/en/article/contact-ea-help/

Choose "Origin" as product, your platform, "Manage my account" as topic and "Manage security settings" and describe your issue to see all available contact options.
If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

Thank you,
Nils

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Re: The problem with security question

Community Manager

@stray3r Hi,

You will need to contact an EA Advisor: https://help.ea.com/en/contact-us/new

Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you may need to place an international call. Read more about it here: http://help.ea.com/en/article/contact-ea-help/

Choose "Origin" as product, your platform, "Manage my account" as topic and "Manage security settings" and describe your issue to see all available contact options.
If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

Thank you,
Nils

Message 2 of 2 (71 Views)
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