Hackers use pre verification to find customer service to modify the mailbox.
In China, recently, a large number of player accounts were stolen. It was found that hackers created a case using the original mailbox of the account to chat with customer service. In the case, there was no customer service verification mailbox. Later, they asked other customer service to know that it was called pre verification. When they asked how to carry out pre verification, customer service refused to tell them, which was difficult to understand.
In about 3% of the cases, the creation mailbox of the player's account was even changed, that is, the customer service could not find the account when providing the creation mailbox. The original mailbox of the account located through the invoice was not the player's, which was a very serious harm to the interests of the player. EA did not pay attention to it at all. It found a lot of customer service and even called, They refused to investigate and help on the grounds that they did not provide the correct original email.
Because I can provide the case code and complete chat records of the account retrieved, which can prove that the account creation email is mine, or the first EA email I received when applying for an account. However, customer service doesn't care, either provide the creation email, or answer those stupid questions, your IP, your credit card, birthday or bill address, We have explained many times that players in China use accelerator network agents and can't find the IP. How many players remember the account birthday? Moreover, hackers can see their birthdays in their login accounts, and we don't need credit cards. They are all mobile payments. They don't know what the billing address is. These problems make no sense to verify the identity of players.
