The Sims 3 website problems [ Edited ]

[RoseaBee2341]

I can't log into or even make a new Sims 3 account. And I always get a prompt that says:

Welcome back! It looks like you already have an account tied with the email you entered. Please login or retrieve your password below.

Enter your Origin"

When, in fact, I know I don't for that specific email (Only reason I used the one that wasn't registered is to see if this was a TS3 bug which it DEFINITELY is, thanks. I'm not an idiot, at least, in that regards). What's the deal? Is TS3 down for the week or are they pulling a TS2 and deleting the site? Please respond, because I'm so frustrated with this.

[EA_Nils · Accepted solution]

@RoseaBee2341 Hi,

Please get in touch with an EA Game Advisor, so they can look into this issue with the seemingly duplicate account for you: https://help.ea.com/en/contact-us/new

This article here describes how: https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center#2

Log in with your Origin account and choose a Product, your Platform, a Topic and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answer HQ box to check our live support availability for your region.

Thank you,

Nils

[EA_Nils · Accepted solution]

@RoseaBee2341 Hi,

Please get in touch with an EA Game Advisor, so they can look into this issue with the seemingly duplicate account for you: https://help.ea.com/en/contact-us/new

This article here describes how: https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center#2

Log in with your Origin account and choose a Product, your Platform, a Topic and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answer HQ box to check our live support availability for your region.

Thank you,

Nils

[RoseaBee2341]

I did. They were super helpful, thank you.

[EA_Nils]

Thanks for coming back to the thread and letting me know. I am glad to hear that they were able to assist you.