The Sims 3 University Not available

[Rebeccamay89]

I pre-ordered the Sims 3 University life and 2 days ago I got a confirmation email saying it was ready to download but in origin it's saying not available and I have unistalled origin reinstalled but nothing please help its been 2 days and I would just like to play it

[freyjaed]

Same here and its impossible to get through to chat (waited 5 hours yesterday and 3 today)

I would appreciate an email from Origin about this problem (they must be aware of it) and letting us know how long until the game is available....

Really annoyed, I'll never preorder again.