July 2019
My Tetris Blitz game used to have a Free Coins button next to the Bonus Blitz button on the home screen. When you pressed it, it would reward you with free coins if you watched a video. If no videos were available you just tried again later. About two months ago this button disappeared from my App on ipad and has not returned. EA games tell me the videos are supplied by a reputable third party and my problem is out of their hands. I have attached a screenshot of my home screen to show that the button is missing. Anyone else had this problem?
July 2019
July 2019 - last edited July 2019
Hey there, @gkpsmp.
I hope you don't mind, but I moved your thread from the Pogo section to the Other EA Mobile Games section of Answers HQ.
I took a look and I was able to get the Earn Coin button at the top, using an iPhone. Let's see if we can track down why you're not getting it anymore.
When you check the version number in the App Store, or the first few numbers in the About section, is it 5.2.2?
Arrenai
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July 2019
Many thanks for your message.
I am using the game only on my iPad. I would confirm my version is 5.2.2. I have attached a screenshot to verify.
Today I put the game on my iPhone from the iCloud and logged in to my profile and again the free coins button does not appear on my iPhone- my progress is correct.
My devices are synced.
Regards and thanks
August 2019
You have to have less than 100,000 coins in order to get the ‘free coins’ button pop-up
August 2019
Many thanks, this could well be the reason. Pity the games help people couldn't tell me this! I will stop worrying about it now!
December 2019
I am also having this issue, missing the icon to watch videos for rewards and for retries in Daily Challenge. This is not related to the amount of coins I currently have. The issue began immediately after making my first purchase in the game, never had the issue before that, and I had over 20 million coins at that time. That was over 6 months ago, and EA has only recommended that I check in the forums. I'm really hoping that someone will have a resolution soon.