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Tech Support Keeps Hanging Up!

by fiverxo
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Tech Support Keeps Hanging Up!

★★★ Newbie

I'm really upset, I've now waited for tech support to call me for 4 hours! In that time, I've received two calls, and when I answered they hung up. It's not my phone, I'm getting calls from people and even companies tonight... it's Tech Support. Please contact me. Case#16572434 

Message 1 of 4 (293 Views)

Accepted Solution

Re: Tech Support Keeps Hanging Up!

Community Manager

Hey all, thanks for posting and I'm sorry to see that you are having issues.

 

I can assure you that out live support would not hang up a call with you. If calls are dropping then it is most likely a connection issue.


If the issues are ongoing then, please contact our live support.

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Darko.png

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Message 4 of 4 (162 Views)

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Re: Tech Support Keeps Hanging Up!

[ Edited ]
★★★ Newbie

I'm having the same issues. I speak to someone and then they just either don't come back to the phone or pretend to not be on the phone. I have spent so much money playing the Sims 4. I can't believe this is how they treat a long time customer. I would love to purchase new games and resume playing but I can't find help as it is. I am not into throwing my money away for a company that doesn't care about it's consumers. SO DISAPPOINTING!

Message 2 of 4 (241 Views)

Re: Tech Support Keeps Hanging Up!

★ Novice

I'm having the exact same problem right now, I know this thread is old but did you get this resolved?

Message 3 of 4 (190 Views)

Re: Tech Support Keeps Hanging Up!

Community Manager

Hey all, thanks for posting and I'm sorry to see that you are having issues.

 

I can assure you that out live support would not hang up a call with you. If calls are dropping then it is most likely a connection issue.


If the issues are ongoing then, please contact our live support.

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Darko.png
Message 4 of 4 (163 Views)
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