Support case in progress

[JACKDARBY12345]

Hi can you please take a look at my case. It has been weeks also. My case number is ...

#66998093

thanks in advance 

[JACKDARBY12345]

Hi can you please look at mine too as it has been weeks also. I’ve been wrongly accused and have missed out on online features 

#66998093

thanks in advance. 

[EA_Kent]

Hey @JACKDARBY12345, 

It sounds like your case was likely escalated for more in-depth investigation. Unfortunately we don't have visibility into a TOS investigation. They will need to review your account and determine if the ban could be overturned. The team will follow up with you via email as soon as they can, so please keep an eye on your email for their response. 

/Kent

[MandarinJaykin]

Hi im just wondering if you could check out my case heres the number

 #71862569

[MandarinJaykin]

@EA_Kent
Hi im just wondering if you could check out my case heres the number

#71862569

[EA_Kent]

Hey @MandarinJaykin, 

It looks like your case is still under investigation. The Terms of Service team will get back to you via email as soon as they can. They review account appeals on a case-by-case basis, so I'm afraid we don't have any way of seeing exactly how long an investigation may take. That can vary depending on how many cases they are working through. 

Please keep an eye on your email, and the team will get back to you as soon as they can. 

/Kent

[MandarinJaykin]

@EA_Kent okay thanks for the information ❤️

[SlicerDragonZ]

.....

[colebasketba]

Hello Mr. Kent,

I was wondering if you could check the status of my case? I opened the case last Monday, the 18th of January.

The case number is #73061807

Thank you!

[mdot2ssd]

Hello @EA_Kent ,

My case has been frequently updated but it stopped at 30th January. I would like to know what is going on. Could you help me have a look at it? My case number is #72933388.