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Re: Someone logged into my account even with email verification on?

by EA_Barry
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Someone logged into my account even with email verification on?

★★★ Newbie

Hello

Yesterday I got this email saying that my account was signed into. Only things I am provided with is the date, time, and which country the login was from.

This was not me logging in though, so I decided to login into my account and turn on email verification.

The next day they were able to log into my account again, and I didn't get any email about a verification code at all.

It's weird because the logins are coming from 2 different countries, one from "CN" (I think that's Canada) and the newer one being from "GN" (Idk what the real name is I aint a geologist) so maybe it's someone with a VPN

Also all the emails list "New sign-in on WEB", idk if that means anything other than it saying it was logged in from a browser

So should I reset my password or was making an email verification was good enough and it's a security problem on EA's end?

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Accepted Solution

Re: Someone logged into my account even with email verification on?

Community Manager

@ILCYT 

 

If your email account is compromised then enabling login authentication via email will not protect your account adequately.

 

Either change your login authentication to receive the code via text or contact us directly to help ensure the security of your account.

 

You might also change your email password.

 

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

 

Thanks.

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Re: Someone logged into my account even with email verification on?

Community Manager

@ILCYT 

 

If your email account is compromised then enabling login authentication via email will not protect your account adequately.

 

Either change your login authentication to receive the code via text or contact us directly to help ensure the security of your account.

 

You might also change your email password.

 

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

 

Thanks.

barry.png
Stay and Play.png
Message 2 of 2 (527 Views)
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