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Re: Someone is trying to hack my account.

by EA_Darko
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Original Post

Someone is trying to hack my account.

★★★★★ Newbie

For the past 4 weeks, I have gotten about at least 10 text messages sending me a security code to get into my account. I just got one about 20 minutes ago but this one was in russian. I have changed my password and have 2 step verification on my account but it's really annoying and makes me worry because this happens at least twice a week to me. Is there any way this can be solved?

Message 1 of 3 (162 Views)

Re: Someone is trying to hack my account.

[ Edited ]
★★★★ Guide

Hi,

If you think your account is hacked please go to the link below:

https://help.ea.com/en-uk/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/

If your account is still compromised or you cannot enter to your account:

 

  1. Head to https://help.ea.com/en/contact-us/
  2. Select Origin as the product
  3. Select your platform
  4. Select “Manage my account” as the topic
  5. Select “Hacked account” as the issue.
  6. Select one of the options to talk with EA
Message 2 of 3 (144 Views)
Highlighted

Re: Someone is trying to hack my account.

Community Manager

Sorry to hear that you are having issues @mimifacee.

 

I would suggest also ensuring that your email account is fully secure and that no one has access to it. If you do not have login verification set on your email I would suggest doing so now.


Darko

Message 3 of 3 (94 Views)

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