Someone Please Help!

[udwfb7lxz39]

My account was hacked and I have been banned from EA.  I can't play any of my games and I can't even get into my EA Account to change the e-mail address or password.  I have been able to get access to dispute the ban but have had no luck with EA.  No one answers me, no one contacts me, no one seems to be able to help.  What can I do?  Will I ever be able to get back into my EA Games?  It's very frustrating to spend all this money on games and overnight someone gets me banned and now I can't play anything.

[EA_Darko · Accepted solution]

In relation to any ban @udwfb7lxz39 you will need to speak to our Terms of Service

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[EA_Darko · Accepted solution]

In relation to any ban @udwfb7lxz39 you will need to speak to our Terms of Service

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[udwfb7lxz39]

I have done that.  UDWFB7LXZ39 is not my username.  No Idea where that came from.  There is also some unknown e-mail address on my account.  I can't log in to my account to change my password or reset the e-mail or anything.  I can only log in from my PS Account.  I have submitted a Case with EA and it gets me no where.  There has to be someone I can speak with?  I don't even know what Origin is?  I play Battlefield on my PS5 with friends, I don't cheat, I don't hack.

[EA_Darko]

Hey @udwfb7lxz39 you will need to wait for our TOS team to respond.

Darko

[udwfb7lxz39]

It's been about a month.  No one has reached out to me, not information provided and I still can't play.  

[EA_Darko]

Hey @udwfb7lxz39 I took a look at your account and can see that our TOS team has sent you responses to the multiple cases you have opened.

Darko

[udwfb7lxz39]

So I guess that means I can't get my account back?  I don't see any responses or any information.  I don't even know why I was banned.

[EA_Darko]

Hey @udwfb7lxz39 if you have not received the responses from our team then I would recommend checking your various email folders.

Darko 

[udwfb7lxz39]

I have no e-mails.  Again, my account was hacked, the e-mail address on file was changed and is not my address.  UDWFB7LXZ39 is not my username, I have no idea where that came from.  I am unable to log in and change my e-mail or password.  I can not even unlink my account so I can't play any of my games!

[EA_Darko]

You will need to speak with our live support team @udwfb7lxz39.

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Darko