Some not launching and some crashing.. troubleshooting or corrections??

[Itsimaro]

I have several problems with my games either crashing or some of which never launch; old and not so old games. Is there any way for the EA or Origin company to see what the problem is and depending on the problem, assist in correction? To be honest, not many of them that I have work (very limited on choice).

[EA_Nils · Accepted solution]

@Itsimaro @catspsycho Hi,

We would try to help with either of your games here, but it would be easier if @catspsycho could start his own thread as the solutions will be different.

There is a general article available here, make sure to check that one first: http://help.ea.com/en/article/how-to-troubleshoot-crashing-and-freezing-issues/

If that doesn't resolve the issue and your games are still crashing, it would be useful to look at your reliability monitor following the steps below:

1. Press Win+R to open the run box
2. Type perfmon /rel to open the reliability monitor.

This opens a window where you can click on the error's visually shown (white X in red circle) to find the latest one related to your game and Origin. Click show details and then paste the info that is listed in there in here.

Cheers,

Nils

[catspsycho]

I have same problem, download Fifa 16, Install it, and when Trying to open it, nothing happen. 

[MADrag0n]

So variety software exist and its not possible check all compatibilities and conflict with each other

Find correct thread for your game and find answers in it, for nonEAgames How to find help with non-EA games in Origin

[Itsimaro]

Ok, so I used one of the games as an example ... Jade Empire. it was produced by bioware, was one the Xbox, and developed by LTI Gray Matter. the only one on the list that i found was microsoft (Xbox). so is that who I would contact for further support?

[MADrag0n]

I dont find this game Jade Empire in that list )

[EA_Nils · Accepted solution]

@Itsimaro @catspsycho Hi,

We would try to help with either of your games here, but it would be easier if @catspsycho could start his own thread as the solutions will be different.

There is a general article available here, make sure to check that one first: http://help.ea.com/en/article/how-to-troubleshoot-crashing-and-freezing-issues/

If that doesn't resolve the issue and your games are still crashing, it would be useful to look at your reliability monitor following the steps below:

1. Press Win+R to open the run box
2. Type perfmon /rel to open the reliability monitor.

This opens a window where you can click on the error's visually shown (white X in red circle) to find the latest one related to your game and Origin. Click show details and then paste the info that is listed in there in here.

Cheers,

Nils