Re: Sims4 installation fails after every new update.

by Graydore
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Sims4 installation fails after every new update.

★★★★ Novice

Hi, for more then 7 months now and after several reports to Origin, I have come here to ask if anyone has been getting this issue too? Has anyone fixed this issue? Is anyone aware of this issue?

 

Here is my scenario:

  • Log into Origin
  • Origin prompts me to update the Sims4
  • Origin downloads the Sims4 update, finalizes it and then tries to install the update to my current Sims4 game in my origin library.
  • Receive notification that installation has failed along with this "Error:327682:0"
  • Sims4 game has now been rendered unable to play. The "Play" option has disappeared entirely.

Please note that I can install Game Packs, Expansions and Stuff packs without incidents from Origin. It is only updates that bring up this error and renders my game unplayable.

 

As a work around at this point, I have to uninstall Origin completely and then re-install it again to be able to play The Sims4 again. I can't tell you how many times I have had to do this and that I shouldn't have to do this anyway. My updates were installing properly until one day it just stopped. Also note that the game still has "update available" on The Sims4 game in my Origin Library when I have reinstalled origin. Needless to say I have tried again and got the same result.

 

I have tried uninstalling The Sims4 completely and reinstalled and have still had the same issues with it.

Origin have never replied to any of the reports I have made. Which is frustrating, so I thought I'd ask.

 

I also have the latest download of the Origin application too. I got it from their page on the internet.So I am not using an old version.

 

  • ON a separate note, I 'd also like to say that I can also no longer access the Sims4 Newsletter or Blog on the internet anymore or redirected from Origin. It will take me to the page, but it displays nothing.

I am using Windows 8 and my computer is more then capable of handling requirements for The Sims4 game and Origin and has plenty of space too.

 

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Accepted Solution

Re: Sims4 installation fails after every new update.

★★★★★ Expert

Hi @Graydore

 

Follow this steps https://answers.ea.com/t5/Technical-Issues/Error-code-327683-0-Downloading-Battlefront-2/m-p/6474855...


 

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

Retired champion.

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Re: Sims4 installation fails after every new update.

★★★★★ Expert

Hi @Graydore

 

Follow this steps https://answers.ea.com/t5/Technical-Issues/Error-code-327683-0-Downloading-Battlefront-2/m-p/6474855...


 

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

Retired champion.
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Re: Sims4 installation fails after every new update.

★★★★ Novice

Thank you for the quick reply. I will try this the next time there is an update and let you know how I get on.

 

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