Sims3 Games Gone

[celinajosefine]

hello

i dont know why but my sims3 games are gone .. i got the first sims3 game to download but 7 expansion packs are missing from my account.. wth is going on?!

[EA_Nils · Accepted solution]

@Liketoplaygames Hi,

Were you able to get in touch with us by now? 

If not, where in the world are you located, and at what time did you last attempt to reach out? Please include your timezone.

Cheers,

Nils

[EA_Kristi]

Please contact an Advisor via live chat or phone for assistance with this issue:

1. Click on the following link: http://help.ea.com/en/contact-us/
2. Make sure you are logged in (top right corner)
3. Type in the name of the affected game
4. Select 'Next' at the bottom right
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

[Liketoplaygames]

I have attempted to contact EA by way of chat. And it just keeps timing out. It would be 8:30 now where EA is located.

I started trying about a hour ago.

[EA_Nils · Accepted solution]

@Liketoplaygames Hi,

Were you able to get in touch with us by now? 

If not, where in the world are you located, and at what time did you last attempt to reach out? Please include your timezone.

Cheers,

Nils