November 2017 - last edited November 2017
I get the error code 0e6d1221:1df4e8dc:8001000:00000000 When trying to launch the game and it says can't run sims 4 with the graphics card in the system? Yet I have the GTX 1070 so there should be no issue at all, I tried downloading Fifa 17 and it loaded, I have also updated the graphics card drivers to the latest ones.
I have just got a new system and whilst I redownloaded Sims 4 I did try to move the save files across but can't see that being the issue? I have tried a repair and a reinstall also but the problem persists any help appreciated.
Thanks
November 2017
You must follow the steps in the solution found by by our Sims specialist @crinrict from this link https://answers.ea.com/t5/Technical-Issues-PC/The-Sims-4-video-card-error/td-p/3461079
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July 2021
not working windows 11
July 2021