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Sims 4 downloading problems

by Klynnvon15
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Sims 4 downloading problems

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I've been trying for days to download the sims 4 and the download will get to 90% and an error will pop up and pause the download and then I have to start all over. Please fix this!!! I've called origin multiple times an they couldn't figure out why it keeps doing this, I've done all the troubleshooting I can. Also my download keeps dropping to 0, i know its not my internet, as I have downloaded many many games using my internet. Fix This.... Please.

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Re: Sims 4 downloading problems

Community Manager

That's an odd one  @Klynnvon15. Can you go ahead and ensure that your firewall and anti-virus are not blocking Origin and that you also have the ports for Origin open.

 

The ports to open are:

  • TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
  • UDP: 1024-1124; 18000; 29900

You can also try turning off the routers firewall to see if it helps.

 

Darko

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Highlighted

Re: Sims 4 downloading problems

Community Manager

That's an odd one  @Klynnvon15. Can you go ahead and ensure that your firewall and anti-virus are not blocking Origin and that you also have the ports for Origin open.

 

The ports to open are:

  • TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
  • UDP: 1024-1124; 18000; 29900

You can also try turning off the routers firewall to see if it helps.

 

Darko

Message 2 of 2 (114 Views)
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