Sims 4 cats and dogs won’t download

[Spearman_Kayla]

Same here, I reset my entire computer and hard drive yet it still won't download. It keeps saying Error Please try again later, and I've waited but no luck.

[jpkarlsen]

Please see the main download issue thread for possible solutions.

https://answers.ea.com/t5/Technical-Issues-PC/The-Sims-4-Cats-amp-Dogs-Download-Issue/m-p/6226812#M9...

[emirsia]

@jpkarlsen It's not a CC problem, as I have deleted all of my Mods and CC from my folder, restarted my computer and I'm still having the same issues.

[jpkarlsen]

Mods and CC has nothing to do with failures to download. That wasn't your issue either.

Please do as I wrote.

[karinaaj9]

how did you cancel it? you got your money back right?

[Lunababy688]

How long does it take to get your money back after you cancel the payment?

[leinadnosam44]

how did you do that?

[jpkarlsen]

It should only take a couple of days.

[jpkarlsen]

@karinaaj9 @leinadnosam44

You cancel the order in your order History. Notice that if the status say completed you can not cancel. This means that you have another problem. 

Yes you will get your money back if you cancel.

[alicialdp]

Cancel the order or refund, then re-purhcase the game. Worked for me!