Sims 4 Won't Happen After Update

[ironicsimmer]

Two days ago I updated my Sims 4 game.Today I tried to open it but it won't open. All it does is get to the Maxis screen and then it will shut down. I have restarted my computer. I have restarted origin. I don't know what to do so if anyone can help that would be great. 

[yahel_1 · Accepted solution]

Hi @ironicsimmer

Ensure that your Firewall and/or Antivirus are not blocking the connection. The easiest way would be adding an exception for the Origin Client.
You need to do this add firewall/antivirus exceptions for Origin and open the needed ports http://help.ea.com/en/article/connection-issues-with-origin/#1

Clear Origin cache and for this you get a perfectly detailed post from @EA_Nils >>http://answers.ea.com/t5/Origin/my-origin-will-not-update-my-sims-4/m-p/4721983#M163410

Restart your machine .

You need to perform a Clean Boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/ 

Spoiler

-you need to press the key combination: “Windows Key + R”;
In the “Run” window, type the message “msconfig” without quotes;
-you need to left click on the “OK” button;
Select “General” tab, from the toolbar and chose the feature called “ Selective startup”;
-uncheck the box found in the left of the message: “ Load startup items”;
Select “Service” tab, from the toolbar;
-check the box in the left of message: “Hide all Microsoft services”;
Left click on the “Disable all” button, found on the lower-right side of the window;
Left click on the “OK” button;
-a new message box will prompt on your display. Left click on the “Restart” button in order to restart your operating system.

NOTE save any open files and close all programs before restarting your computer.

Go in Origin / My Games tab-right click on game icon Sims 4 select Repair Game and then Check for Updates,and now start the game.

[yahel_1 · Accepted solution]

Hi @ironicsimmer

Ensure that your Firewall and/or Antivirus are not blocking the connection. The easiest way would be adding an exception for the Origin Client.
You need to do this add firewall/antivirus exceptions for Origin and open the needed ports http://help.ea.com/en/article/connection-issues-with-origin/#1

Clear Origin cache and for this you get a perfectly detailed post from @EA_Nils >>http://answers.ea.com/t5/Origin/my-origin-will-not-update-my-sims-4/m-p/4721983#M163410

Restart your machine .

You need to perform a Clean Boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/ 

Spoiler

-you need to press the key combination: “Windows Key + R”;
In the “Run” window, type the message “msconfig” without quotes;
-you need to left click on the “OK” button;
Select “General” tab, from the toolbar and chose the feature called “ Selective startup”;
-uncheck the box found in the left of the message: “ Load startup items”;
Select “Service” tab, from the toolbar;
-check the box in the left of message: “Hide all Microsoft services”;
Left click on the “Disable all” button, found on the lower-right side of the window;
Left click on the “OK” button;
-a new message box will prompt on your display. Left click on the “Restart” button in order to restart your operating system.

NOTE save any open files and close all programs before restarting your computer.

Go in Origin / My Games tab-right click on game icon Sims 4 select Repair Game and then Check for Updates,and now start the game.