Sims 4 Not Downloading

[Lovemaker252]

Hey, Basically I had to get my laptop wiped as Windows made me do an update and then it messed up my whole laptop so ive redownloaded origin and signed into my origin account but every time I press download a thing pops up and has where I want to store the sims 4 and what packs I want to download at this moment but there is no confirmation button and just an x so I pressed the x its says preparing for a few minutes and then just goes back to download again I'm so confused and I just want to play the sims 4 Please help me- Jess

[yahel_1 · Accepted solution]

Hi @Lovemaker252

Clear Origin cache https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/

Delete temp files: open the Start Menu and type %temp% in the Search field  or click in the Run option in the Start Menu and type %temp% in the Run field.Press Enter and a Temp folder should open. You can delete all files found in this folder, and if any files are in use, they can be skipped.

Restart your machine.

Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2 

Perform a Clean Boot  https://help.ea.com/en-us/help/FAQ/how-to-clean-boot-your-pc/

NOTE  if your issue persists go to the Origin client, click on Origin / Application Settings / Diagnostics- and from there enable Safe Mode Downloading.

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[yahel_1 · Accepted solution]

Hi @Lovemaker252

Clear Origin cache https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/

Delete temp files: open the Start Menu and type %temp% in the Search field  or click in the Run option in the Start Menu and type %temp% in the Run field.Press Enter and a Temp folder should open. You can delete all files found in this folder, and if any files are in use, they can be skipped.

Restart your machine.

Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2 

Perform a Clean Boot  https://help.ea.com/en-us/help/FAQ/how-to-clean-boot-your-pc/

NOTE  if your issue persists go to the Origin client, click on Origin / Application Settings / Diagnostics- and from there enable Safe Mode Downloading.

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[psychoticcfreakk]

I have recently downloaded origins on a laptop I just got and everytime I try to go and download the sims 4 it’ll say “preparing” and I’ll accept and then it’ll just crash. It says to restart it or exit it but it keep doing the same thing.