Sims 4: Island Living Pre-order mess up

[SweetSimmer529]

Product: The Sims 4
Platform:PC
I want to talk about something you don't mention above:
How accessible is the current experience? It's overall fine
Summarize what in the product is difficult to use. I recently pre-order the Sims 4: Island Living dlc. Great right? Well here is where it goes wrong for me. I was using my cousins account for the discount he has. I ordered it and it ended up being order on his account by mistake. I forgot to gift it to my account. How can I fix this? Can I transfer it over to my account by any chance? Or can I get a refund? There's no point to pay for it again. It's already expensive as it is.
How is this making it more difficult? .
How can we reproduce this experience? .

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I would like to get it transferred to my account and not on his. 

[holger1405 · Accepted solution]

@SweetSimmer529 

I moved your post to the EA - General questions board.

Here is a help article about the EA Great Games Guarantee

https://help.ea.com/en-us/help/account/returns-and-cancellations/

You can request a refund over this EA help side: https://help.ea.com/en/refund/

You can see the status of your refund in your Order History.

[holger1405 · Accepted solution]

@SweetSimmer529 

I moved your post to the EA - General questions board.

Here is a help article about the EA Great Games Guarantee

https://help.ea.com/en-us/help/account/returns-and-cancellations/

You can request a refund over this EA help side: https://help.ea.com/en/refund/

You can see the status of your refund in your Order History.