Sims 4 City Living

[jemuller1106]

Sims 4 City Living Expansion Pack won't buy

[EA_Kristi · Accepted solution]

Hello @jemuller1106,

Sorry for the late reply. 

If you are still having the same issue, please contact our support via live chat or phone call. Our Advisors should be able to check what is going on there

1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game 
3. Select your platform  
4. Select topic and issue.
5. Select a contact option. Please note that available contact options do depend on your country settings, time of day and the topic/issue you choose.

Let us know if you run into any issues with this.

- Kristi

[EA_Kristi]

Hello @jemuller1106,

Could you please provide some more info on your issue? What exactly is going wrong and do you see any errors?

Let us know how you get on.

Thanks,

- Kristi

[jemuller1106]

It keeps saying error can not process

[EA_Kristi · Accepted solution]

Hello @jemuller1106,

Sorry for the late reply. 

If you are still having the same issue, please contact our support via live chat or phone call. Our Advisors should be able to check what is going on there

1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game 
3. Select your platform  
4. Select topic and issue.
5. Select a contact option. Please note that available contact options do depend on your country settings, time of day and the topic/issue you choose.

Let us know if you run into any issues with this.

- Kristi