Sims 3

[alythevampire]

I had sims 3 and origin previously downloaded but hadn't played for awhile. When I tried to log in it said I had an incorrect username or password so I sent an email to myself so i could change the password to access the account, the email wasnt recieved to I kept sending an email to myself, I recieved none of them. I then tried to make a new account with the same email as before and it had worked so i tried to send a verification email and it didnt work. I decided to skip verification and i used the code from the box to get my game and it said the verification code was incorrect. How can I fix this problem?  

[EA_Kristi]

Please contact an Advisor via live chat or phone for assistance with this issue:

1. Click on the following link: http://help.ea.com/en/contact-us/
2. Make sure you are logged in (top right corner)
3. Type in the name of the affected game
4. Select 'Next' at the bottom right
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.