Sims 3 says Origin isn't installed

by pepper9365
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Sims 3 says Origin isn't installed

[ Edited ]
★★★ Newbie

When I click on Sims 3 to play it, it opens and tells me there has been an error and i need to install Origin to play, and if Origin is already installed i need to contact support, since Origin is already installed i decided to ask.. What do i do??? Also, this isn't the account i use for Origin, i signed in using the wrong email. my user name is Rodfet9

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Re: Sims 3 says Origin isn't installed

[ Edited ]
★★★★★ Expert

Hi @pepper9365

 

Clear Origin cache and for this you get a perfectly detailed post from @EA_Nils >> http://answers.ea.com/t5/Origin/my-origin-will-not-update-my-sims-4/m-p/4721983#M163410

 

Restart your machine.

 

Run the setup file Origin with Admin rights http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2 and now launch Sims 3.

 

NOTE if your issue persist you to perform a Clean Boot  http://help.ea.com/en/article/how-to-clean-boot-your-pc/

Retired champion.

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Re: Sims 3 says Origin isn't installed

[ Edited ]
★★★★★ Expert

Hi @pepper9365

 

Clear Origin cache and for this you get a perfectly detailed post from @EA_Nils >> http://answers.ea.com/t5/Origin/my-origin-will-not-update-my-sims-4/m-p/4721983#M163410

 

Restart your machine.

 

Run the setup file Origin with Admin rights http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2 and now launch Sims 3.

 

NOTE if your issue persist you to perform a Clean Boot  http://help.ea.com/en/article/how-to-clean-boot-your-pc/

Retired champion.
Message 2 of 6 (5,288 Views)

Re: Sims 3 says Origin isn't installed

★★★ Newbie

yup yup did the clear cache then after that didn't work I used revo uninstaller to remove origin then reinstalled it from the website.. but it still says I don't have origin installed....

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Re: Sims 3 says Origin isn't installed

[ Edited ]
★★★★★ Expert

Hi @ReiKishi

 

Ensure that your Firewall and/or Antivirus are not blocking the connection. The easiest way would be adding an exception for the Origin Client.You need to do this add firewall/antivirus exceptions for Origin and open the needed ports http://help.ea.com/en/article/connection-issues-with-origin/#1

 

Add Origin into your antivirus software and windows firewall's whitelist, if you had already added it,  delete it and re-add. Or you could try disable your antivirus software and windows firewall.

 

And start game from Origin / My Games tab and not on Desktop.

 

NOTE excuse me for asking,but after you uninstalled Origin have restarted your PC? And then reinstall Origin?Wondering

 

If you have not done so,you must redo.

 

And now if your issue persist Clear Origin Cache, restart your machine and run the setup file Origin with Admin rights

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Re: Sims 3 says Origin isn't installed

★★★ Newbie

I didn't have an antivirus when I first posted but now I have installed Norton... I'll add it but its not the problem since I didn't have it untill now... but now that I have Norton I get the old message and I get a different message sometimes saying "There was an error during startup. Please see the log for more details."

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Re: Sims 3 says Origin isn't installed

★★★★★ Expert

@ReiKishi

 

You need to try this solution.

 


bcanimus wrote:

 

This is a frustrating issue, but I suggest that before you spend hours un-installing re-installing and messing around with your registry and such try clearing the game cache files first.

 

1) Go into your main boot drive and go into the Users folder - find the folder matching your account name and go in.

 

2) Once inside go into: Electronic Arts / The Sims 3 / DDCache

 

3) Delete missingdeps.idx

 

Then finally, cross your fingers, and try running the launcher after this.  Good luck!

 


 

 

More details here http://answers.ea.com/t5/The-Sims-3/sims-3-there-was-an-error-during-startup-please-see-the-log-for/...

 

 

 

 

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