Sims 2 Packs - Can't Download [ Edited ]

[CopperCandyUK]

I have purchased several Sims 2 packs and packages via Origin. However, whenever I try to download any of them I receive an error message (please see attached screenshot). All other games download fine, just not anything related to Sims 2.

I've tried all suggestions, i.e. downloading in safe mode, clearing cache etc., but nothing works. I realise that the Sims 2 is old, but I hope the files haven't been removed from Origin so I can download what I've paid for.

[yahel_1]

Hi @CopperCandyUK

-restart your modem / router

-clear DNS cache
https://documentation.cpanel.net/display/CKB/How+To+Clear+Your+DNS+Cache

- clearing hosts file
http://support.microsoft.com/kb/972034

-restart your machine

-run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2

[CopperCandyUK]

Hi, thanks for your reply. I've done all of that but still can't download. As I said, it's only Sims 2 stuff that won't download, everything else does.

[EA_Nils]

@CopperCandyUK Hi,

Please create an Origin Error Report and post its ID in here as highlighted in red below.

1. Open Origin.
2. From the menu on the top choose "Help"
3. Select "Origin Error Reporter" (You can read more about it here: http://download.dm.origin.com/oer/en_GB.html )

You will see three screens as shown below. 

1. For type of error select "Downloading Games"
2. For the description of the problem, please include a brief description (copy/paste of your first post should do) and include a link to your forum post.
3. Check the box to share diagnostic information and click on "Send Report"
4. The error reporter will show the second screenshot from below and will then show the third screenshot when finished. On the third one mark and choose to copy (or write down) the Error Report ID text string (bolded) and post it here.

With this ID we will be able to take a closer look at what exactly has been going on. Thank you very much for taking a look in advance.

Cheers,

Nils

[CopperCandyUK]

0a46b55180026351

I'm having trouble believing it's a PC issue as others are experiencing the same problem, and only with Sims 2 packs. If this can't be resolved I'll have to ask for a refund for all the packs and bundles I can't download.