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Re: Sign in unavailable?

by ZMacZ
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Sign in unavailable?

★★★★ Novice

I'm not sure if Origin is getting fixed or something. I was just logging in to try a game, but it has a problem. I know my email and password, but it says that it is currently unavailable and to try again later. I had this problem for days. Even pressing the sign in button, it's not working as well. What has happened to Origin? Could this be fixed?

Message 1 of 13 (3,639 Views)

Accepted Solution

Re: Sign in unavailable?

Community Manager

Hi @screener54812,

 

I'm sorry to read it didn't help. Frown I would try the troubleshooting steps in this post by EA_Tom: http://answers.ea.com/t5/The-Sims-Mac/MAC-Origin-Troubleshooting-and-Information/m-p/5371661/highlig...

 

Skip the first suggestion ('Safe Mode Downloading') as it doesn't apply to your issue, and of course also the things you have tried already.

 

Let us know if you have any doubts,

-Mai

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Message 10 of 13 (3,652 Views)

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Re: Sign in unavailable?

Community Manager

@screener54812

 

Online login is currently unavailable

 

This error message is often caused by a bad proxy, and can be resolved in the following manner:

 

  • Go to Control Panel
  • Go to Internet Options
  • Click the Connections tab, from there click LAN Settings
  • Deselect the option Use a proxy server for your LAN
  • Click OK and Apply, now restart your computer

 

If that does not help you then please continue troubleshooting from this link: http://answers.ea.com/t5/Technical-Issues/Complete-Support-Origin-Connection-Issues/td-p/5019298#Onl...

 

Thanks.

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Message 2 of 13 (3,615 Views)

Re: Sign in unavailable?

★★★★ Novice

I forgot to say that I'm on a Mac. Will the same thing work as well.

And i will also help others.

Message 3 of 13 (3,603 Views)

Re: Sign in unavailable?

Community Manager

@screener54812

 

Yes, performing the equivalent steps on Mac should have the same result, hopefully.

 

This link may be what you need: https://discussions.apple.com/thread/3080083?tstart=0

 

 

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Message 4 of 13 (3,596 Views)

Re: Sign in unavailable?

★★★★ Novice

This is still confusing. which Proxy in my mac should i use?

Message 5 of 13 (3,569 Views)

Re: Sign in unavailable?

Community Manager

@screener54812

 

The idea is to not use a proxy. Paging @EA_Mai for assistance.

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Message 6 of 13 (3,559 Views)

Re: Sign in unavailable?

[ Edited ]
Community Manager

Hi @screener54812,

 

Sorry for the delay. Let's try to find the cause of this issue!

 

As @EA_Barry suggested, a proxy could be the reason. This tutorial should be more clear on how to disable proxy settings in your Mac: http://www.linksys.com/us/support-article?articleNum=135932
Don't hesitate to ask if you still have any doubts Wink

 

If that doesn't work, could you please try to reset Origin? In this article you will find instructions on how to do so: https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

 

Let us know if it helps, and welcome to Answers HQ!

-Mai

Message 7 of 13 (3,535 Views)
Highlighted

Re: Sign in unavailable?

★★★★ Novice

I found out that the stated solution is partially true..
Yes, checking all on, and restart, checking all off, and restart again..(that means computer rebooting..)
But, if that alone does not help,
Try downloading the lastest version of Internet Explorer that will run on your OS, and installing it..
Then re-boot computer..
Then Start Internet Explorer, and after that close it again..
Then Go tho the Internet connection settings==>Connections and un-check all but auto detect..
Reboot once again..
Then go Connections again, and this time uncheck it one final time..
Open Origin client..(and you may un-install IE again or switch it's setting to max security or something, cuz it's still crappy..)

TIP: For Windows XP user, use IE8-WindowsXP-x86-ENU.exe

It may be hard to find, but will work, I STILL use Windows XP SP3 for old gaming purposes..

 

Hope this really helps..
I think the problem is with setting detection done by Origin Client, which is faulty implemented. An either corrupted file or not up to date one for the Internet connections
is at fault there..
Note: I don't know about the online webage error..that's not my area..this is just for the Client..

Good luck and Good day everyone..

Message 8 of 13 (3,495 Views)

Re: Sign in unavailable?

★★★★ Novice

@EA_Mai I did both Reset origin and disabled proxy. But it's still not working. How can this be fixed?

Message 9 of 13 (3,490 Views)

Re: Sign in unavailable?

Community Manager

Hi @screener54812,

 

I'm sorry to read it didn't help. Frown I would try the troubleshooting steps in this post by EA_Tom: http://answers.ea.com/t5/The-Sims-Mac/MAC-Origin-Troubleshooting-and-Information/m-p/5371661/highlig...

 

Skip the first suggestion ('Safe Mode Downloading') as it doesn't apply to your issue, and of course also the things you have tried already.

 

Let us know if you have any doubts,

-Mai

Message 10 of 13 (3,653 Views)

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