SIMS 4 This Code Has Already been Used

[Boltnami]

So I put the disk in did the setup then it came to put in your code so you can play anytime even if you loose the disk. So I type in the code I got, it came up as the Sims 4 Limited edition " Yup that sounds right"! I click next BAM " This code has already been used ". Please help what do I do?!?!?

[EA_Nils · Accepted solution]

@Boltnami Hi,

Are you sure that you are using the same account that you had used initially to register the game? I would suggest trying any other email addresses you might have to see whether the game is registered on that account.
If you are unable to figure out which account it might be, you will need to contact an EA Game Advisor: https://help.ea.com/en/contact-us/new
You can find details on how to do so here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA Account and choose "Origin" as Product, your Platform, "Manage my account" as Topic, select "Find missing game" and describe your issue to see all available contact options.
If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

Thank you,
Nils

[EA_Nils · Accepted solution]

@Boltnami Hi,

Are you sure that you are using the same account that you had used initially to register the game? I would suggest trying any other email addresses you might have to see whether the game is registered on that account.
If you are unable to figure out which account it might be, you will need to contact an EA Game Advisor: https://help.ea.com/en/contact-us/new
You can find details on how to do so here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA Account and choose "Origin" as Product, your Platform, "Manage my account" as Topic, select "Find missing game" and describe your issue to see all available contact options.
If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

Thank you,
Nils