Help us improve Answers HQ! Take Survey No, Thanks

Russian Security Question

by Cyb3r_Ghoul
Reply

Original Post

Highlighted
Accepted Solution

Russian Security Question

★★ Newbie

security question has changed to Russian,

how do I get control over my account again?

How can I get this fixed without using a phone to call origin?

email/chat?

Message 1 of 2 (103 Views)

Accepted Solution
Highlighted

Re: Russian Security Question

Community Manager

@Cyb3r_Ghoul

 

For this type of issue you will have to contact our Game Advisors via EA Help:

 

Start with selecting your country of residence to setup your contact. If your country isn't listed you should select either United States or United Kingdom.

Country.PNG

 

Now follow the numbered steps as shown in the picture. If you are unable to login you will also be able to create an anonymous case at this point.

Login.PNG


 

 

  • The final page doesn't load? press F5 on your keyboard to reload the page or try another browser.
  • You get no contact options? you are most likely trying to contact the selected channel outside of operating hours.
  • Your country has no phone number? use a voIP program such as Skype to contact our UK channel via +44 203 0141818.

 

--Tom

View in thread

Message 2 of 2 (105 Views)

All Replies
Highlighted

Re: Russian Security Question

Community Manager

@Cyb3r_Ghoul

 

For this type of issue you will have to contact our Game Advisors via EA Help:

 

Start with selecting your country of residence to setup your contact. If your country isn't listed you should select either United States or United Kingdom.

Country.PNG

 

Now follow the numbered steps as shown in the picture. If you are unable to login you will also be able to create an anonymous case at this point.

Login.PNG


 

 

  • The final page doesn't load? press F5 on your keyboard to reload the page or try another browser.
  • You get no contact options? you are most likely trying to contact the selected channel outside of operating hours.
  • Your country has no phone number? use a voIP program such as Skype to contact our UK channel via +44 203 0141818.

 

--Tom

Message 2 of 2 (106 Views)
Twitter Stream