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Restoring purchases

by Faul-T-Wiring
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Restoring purchases

★★ Newbie

Due to circumstances beyond my control, I had to refresh my computer. For some reason, most of the games (including stuff packs and expansions) have vanished from my Origin dashboard. They still exist under purchase history but I cannot redownload them.

 

Any help would be greatly appreciated. I have tried to get through to the EA Live Chat but it's not working

 

Thanks in advance.

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Re: Restoring purchases

Community Manager

@Faul-T-Wiring Hi,

 

We recently changed how some expansions show up in the Origin Client. You can now find them in a different place, just right-click the respective game tile under "My Games" and choose "View Game Details".

 

Check out this thread here for a detailed visual guide: http://answers.ea.com/t5/Origin/Missing-expansions-Be-sure-to-check-here/td-p/4438200

 

Let us know if you still have any questions afterwards.

 

Cheers,

Nils

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Re: Restoring purchases

Community Manager

@Faul-T-Wiring Hi,

 

We recently changed how some expansions show up in the Origin Client. You can now find them in a different place, just right-click the respective game tile under "My Games" and choose "View Game Details".

 

Check out this thread here for a detailed visual guide: http://answers.ea.com/t5/Origin/Missing-expansions-Be-sure-to-check-here/td-p/4438200

 

Let us know if you still have any questions afterwards.

 

Cheers,

Nils

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Re: Restoring purchases

★★ Newbie

Hi there I bought the Sims 4 on a chrome-book before finding out that it only works on a windows or mac. I don't even get to play the game so is there anyway I can get my money back? Thanks.

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Re: Restoring purchases

Community Manager

Hey @charmgreenx I'm locking this thread as it is quite old.

 

You can find all the info related to refunds here: https://help.ea.com/en/help/account/returns-and-cancellations/

 

Darko

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