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Reset password

by mmm0740
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Original Post

Accepted Solution

Reset password

★★ Newbie

I try getting a recover code sent to my email but it won't send my email is getting emails from EA but not a one to change my password i have tried submitting this problem to EA help but to no avail i keep getting email about setting up a call but the link won't work and i can't get to the chat section to speak to a human for help this has been a 5 day process please help

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Accepted Solution

Re: Reset password

Community Manager

Sorry to hear that you are having issues @mmm0740.

 

Can you ensure that you are following these steps exactly when trying to contact support:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

If it does not work then you can use a Voice-Over-IP service like Skype or Google Voice and contact our UK support directly, it is best to set your location to the country you are contacting also. The UK support number is  +44 203 0141818  and is available 9AM-9PM GMT, Monday through Saturday.

 

Let me know how you get on.

 

Darko

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Message 2 of 2 (218 Views)

All Replies

Re: Reset password

Community Manager

Sorry to hear that you are having issues @mmm0740.

 

Can you ensure that you are following these steps exactly when trying to contact support:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

If it does not work then you can use a Voice-Over-IP service like Skype or Google Voice and contact our UK support directly, it is best to set your location to the country you are contacting also. The UK support number is  +44 203 0141818  and is available 9AM-9PM GMT, Monday through Saturday.

 

Let me know how you get on.

 

Darko

Message 2 of 2 (219 Views)
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