2013-10-06 03:20 AM
My friend received an email that his account password was reset when he did not request it. In attempting to recover the password, the instructions were send in another language, indicating that someone else was using it. We are unsure on how to recover his account and prevent it from being further tampered with. Any help with this matter would be appreciated. The email is [edit: email address removed] and the origin id is morrowindmaster22.
2013-10-06 03:28 AM - edited 2013-10-06 03:49 AM
Talk to EA Advisor first,the email may be just a scam to get your friend to log in and get informations from him/her.
Take the time to read our Most Helpful Articles such as "https://help.ea.com/article/how-to-maintain-account-security" or "https://help.ea.com/article/fifa-13-ultimate-team-stay-safe " as they contain useful information.
The following process should be followed if you believe that your Origin (EA) Account has been hacked or compromised.
If you have been notified that your email address has been changed but have not requested a change of email address, suffered any other similarly suspicious activity, or have any other reason to doubt the security of your account, please follow the steps below to create a new account in order to request contact us for support.
Note, before contacting, be sure to have the following information available so that we may help you as quickly as possible:
Create a new Origin (EA) Account:
Contact Us from your New Account
For customers in North America:
For Customers outside of North America:
Please be aware that it is likely that the agent you speak to will need to confirm information on this account.
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Hope this helps
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***Please note...I do not work for EA/Origin
Questions belong in the forums. I don't answer questions via PM
2013-10-06 03:34 AM - edited 2013-10-06 03:43 AM
Reset Password https://signin.ea.com/p/web/resetPassword?execution=e1764010996s1
Lost or forget https://help.ea.com/article/ive-lost-or-forgotten-my-password-how-can-i-recover-it
Update your email http://answers.ea.com/t5/Origin/HOW-TO-Update-your-email-address-or-security-question/m-p/1040072#U1...
Hope this helps
---------------------------------------------------------------------------------------。 ◕‿◕。-----------------------------------------------------------------------------------------
► ✔ Please don't forget to resolve your question if this helps as it could help others &all . Click XP if someone helped! ◄
***Please note...I do not work for EA/Origin
Questions belong in the forums. I don't answer questions via PM
May 2014
[edit: email address removed]
May 2014
@leia-wars do you have an issue resetting your password?
May 2019
yes I have a very bad issue been trying for 2 days please help sueprissy222@yahoo,com
May 2020
May 2020
Hey @julykid8 I'm locking this thread as it is 7 years old.
If having an issue then please create a new thread with as much info as possible and we will do what we can to assist.
Darko