Requested refund, still no response.

[D-Jaaak]

The link "details" at the order information isn't available, EA lets me know that the page is not available.

What's the status of my refund request (10 days ago), they seem to not have approved it yet. Can someone help?

[EA_Kristi · Accepted solution]

@D-Jaaak Please contact an Advisor and they should be able to check the status of the refund:

1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game (if it's an account issue select Origin) and select Next
3. Select your platform and then 'Next' 
4. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
5. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Let us know if you run into any issues with this!

[KH_RCE]

i move to english section, because yo write in german section.

[EA_Kristi · Accepted solution]

@D-Jaaak Please contact an Advisor and they should be able to check the status of the refund:

1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game (if it's an account issue select Origin) and select Next
3. Select your platform and then 'Next' 
4. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
5. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Let us know if you run into any issues with this!