Refund not working [ Edited ]

[jovanyvaladeza]

Hello, I am currently trying to get a refund for Mass Effect Trilogy via the indicated refund website for origin bought games. The thing is, after providing a reason why I want a refund and click on the confirm button, I get the following message: "We were unable to complete this part of your request." 

I already tried reloading the page, using a different browser, but I keep getting the exact same message. After clicking multiple times on the confirm button however, it went on to buffering, it has been in that state for about 2 hours now with no apparent results. I already tried going through the contact us page and can't get a hold of anyone, for no matter what I chose, I get redirected to this page, or it suggests to use live chat, which is not even up. 

I haven't even opened the game and I pretty much bought it about 3 hours ago. 

[EA_Darko · Accepted solution]

Hey @jovanyvaladeza the best thing to do is to speak with one of our chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat.

You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Darko

[ItsLwrence]

Hi @jovanyvaladeza 
You should read this article regarding purchases and requesting a refund

How to get a refund for EA games with Origin 

[EA_Darko · Accepted solution]

Hey @jovanyvaladeza the best thing to do is to speak with one of our chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat.

You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Darko