Refund for sims 4

[hellobakasenpai]

Bought sims 4 on the 28th of January price £49.99,my computer couldn't download so requested money back,it is now the 15th of February and still no answer or money been refunded would appreciate if you could get this to me ASAP...

[EA_Kristi]

@hellobakasenpai In some cases the refunds may take some time indeed If you check 'My Cases' now does it show up there?

- Kristi