Re: Refund failed repeatedly - No update contact on case

by EA_Lanna
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Original Post

Refund failed repeatedly - No update contact on case

★ Novice

I requested a refund to a game about 4 weeks ago, I made a case as there was endless emails telling me there was an issue with the refund. 

It's been about 2 weeks since I made a case and I'm still getting the auto failed emails, but no contact from support like they said when they would look into it.

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Re: Refund failed repeatedly - No update contact on case

[ Edited ]
Community Manager

Hi @GnomeGirly,

 

Have you tried chat support instead of email to get in touch with an agent? If the contact option isn't appearing for you when you try to create a Help Ticket could you please try and check if the following workaround gives chat options when the support lines are open again? To see their hours of operation, see this thread.

 

  1. Go to http://help.ea.com and log out if you are logged in.
  2. Select contact us -> select Origin -> manage my account -> hacked account -> contact options.
  3. When asking for a name fill in a name you are comfortable with along with a different mail.
  4. This should grant you the option for chat or call depending on language selected.

- EA_Lanna

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