Refund Please [ Edited ]

[SynAckz]

Due to the UNBELIEVABLE amount of hackers that have laid siege to this game, I want a refund.  

This is absolutely the fault of EA Games as we've all now seen how Blizzard perm bans people.  It can be done.  You are just too lazy or too inept to do it.  I will never purchase another EA game after this incredible failure on your part.  The last game I was in kicked out 12 players for hacks.  No perm ban, just booted them out of the game.  Enough is enough.  I'm done.

[spitfiresiemion · Accepted solution]

We can't do anything about refunds, as we are a player-based support forum. If you want to get a refund try to follow the steps described here: https://www.origin.com/en/great-game-guarantee - this page has detailed information about refunding. If for some reason it won't be available, contact EA Help by following these steps:

1 Click on the following link: https://help.ea.com/contact-us
2 Make sure that you're signed in and select your country by clicking on the flag in top right corner and picking your country from the list.
3 Enter the name of your game and click Next
4 Select the platform you play on and click Next
5 Select the topic and describe the issue
6 Select a contact option. Availability of contact options depends on hour and day of the week.

That aside, out of curiosity, which game was it?

[spitfiresiemion · Accepted solution]

We can't do anything about refunds, as we are a player-based support forum. If you want to get a refund try to follow the steps described here: https://www.origin.com/en/great-game-guarantee - this page has detailed information about refunding. If for some reason it won't be available, contact EA Help by following these steps:

1 Click on the following link: https://help.ea.com/contact-us
2 Make sure that you're signed in and select your country by clicking on the flag in top right corner and picking your country from the list.
3 Enter the name of your game and click Next
4 Select the platform you play on and click Next
5 Select the topic and describe the issue
6 Select a contact option. Availability of contact options depends on hour and day of the week.

That aside, out of curiosity, which game was it?

[SynAckz]

Thanks for the reply.  I will try your suggestions.  I hope EA gets a handle on this and makes it very public on how they handle the hackers.