April 2018
Solved! Go to Solution.
April 2018
I do not see The Sims 4 on the account you are posting with here so check that you are logging in to Origin with the correct account.
Let us know if that is what the issue is, thanks.
April 2018
Some Sims 4 bundles include the base game and some do not. Check the Origin page for the bundle you purchased and check if it says "To use this, you must have the game: The Sims 4" then you will need to own or purchase the base game separately.
April 2018
April 2018
I do not see The Sims 4 on the account you are posting with here so check that you are logging in to Origin with the correct account.
Let us know if that is what the issue is, thanks.