Purchased Sims 4 won't open. [ Edited ]

[HeroOfCanton98]

I have purchased and downloaded the Sims 4. I have played it before and it has worked, but now it won't let me open it. What can I do?

The option to open is greyed out, it won't let me open it from my files. And I have turned my computer off and back on again multiple times. The only thing I can think of is that I've played for 40hours, but with a purchase, that shouldn't matter. Please help.

[EA_Nils · Accepted solution]

@HerfCanton98 Hi,

Please check out the advice posted in this post by crinrict here: http://answers.ea.com/t5/The-Sims-4/FAQ-Installation-Updating-and-Startup-Issues/td-p/4276949#gray

Let us know how you get on afterwards.

Cheers,

Nils

[EA_Nils · Accepted solution]

@HerfCanton98 Hi,

Please check out the advice posted in this post by crinrict here: http://answers.ea.com/t5/The-Sims-4/FAQ-Installation-Updating-and-Startup-Issues/td-p/4276949#gray

Let us know how you get on afterwards.

Cheers,

Nils