Problems redeeming sims 4 bundle.

[KittyKat4000000]

Hello,  I have input a code to redeem a sims 4 bundle pack, however it does not appear in my games and I did not receive an email confirmation.  If I re-enter the code I get  a message to say that the code has already been used.  Can anyone help.

[TapouTony420]

@KittyKat4000000

Are you 100% sure you are signed into the correct Origin Account? I only ask because alot of users have an issue with not having the game and they accidentally signed into the wrong account, or forgot which account it was tied to. If you are 100% sure, open up your Origin Client and go to "My Games" tab. After that, there is a drop-down menu right under this that is labeled "Show" and there are options such as "All Games", "Installed", "Hidden", etc. Some users accidentally hide their game and it ends up in the "Hidden" tab. Check thru those sections to see if it is there.