Problem buying the All-rookie fantasy pack from Madden 21 Store.

[chicolopez310]

Is anyone else having trouble buying an All-rookie fantasy pack for the ?60,000 coins? Whenever I click on it to try I get an error saying "servers cannot process at this time. Please try again later." From there it kicks me out of Ultimate Team and back to the main game menu.

[EA_Blueberry · Accepted solution]

Hey, everyone.

It sounds like you may have been attempting to purchase the pack when the team identified an issue with it.

This was tweeted out by the team:

Hey MUT Community, We received reports that players that completed the All-Rookie Hero Token Fantasy Pack received a random token instead of a choice of 1 of 8 All-Rookie Hero Tokens. This issue was fixed earlier. We are currently investigating players impacted.

Update: Players that completed the All-Rookie Hero Token Fantasy pack earlier today and received a random token instead of a choice of 1 of 8 All-Rookie Hero Tokens should have received a make-right. The make-right is an All-Rookie Hero Token Fantasy Pack for each one completed.

If you're still having trouble please let us know. Thanks for coming to the forums to alert us! 

[TheCoolKiller7]

Product: Madden NFL 21
Platform:Xbox Series X
Which console generation do you have? Microsoft Xbox Series S
What is your gamertag/PSN ID? OkayCube51
Date/time issue occurred 2/27/2021 11:08pm
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Seasons
Summarize your bug Every time I try to buy the All-Rookie Fantasy Pack, it displays a message that says, “Our servers cannot process your request at this time. Please try again later.” I can buy every other kind of pack but this one.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Buy trying to buy the pack.
What happens when the bug occurs? It displays an Error.
What do you expect to see? This issue fixed so I can purchase the pack.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

   Please help me. 

[oggrubb]

Product: Madden NFL 21
Platform:Microsoft XBOX One
Which console generation do you have? Microsoft Xbox One
What is your gamertag/PSN ID? og grubb8
Date/time issue occurred 2-28-21
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug Error message servers are unable to process your request. Please try again later. When trying to purchase all rookie fantasy pack.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try an purchase the pack
What happens when the bug occurs? Backed me out to main menu.
What do you expect to see? An all rookie fantasy pack
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

Our servers cannot process your request at this time. Please try again later. 

[EA_Blueberry · Accepted solution]

Hey, everyone.

It sounds like you may have been attempting to purchase the pack when the team identified an issue with it.

This was tweeted out by the team:

Hey MUT Community, We received reports that players that completed the All-Rookie Hero Token Fantasy Pack received a random token instead of a choice of 1 of 8 All-Rookie Hero Tokens. This issue was fixed earlier. We are currently investigating players impacted.

Update: Players that completed the All-Rookie Hero Token Fantasy pack earlier today and received a random token instead of a choice of 1 of 8 All-Rookie Hero Tokens should have received a make-right. The make-right is an All-Rookie Hero Token Fantasy Pack for each one completed.

If you're still having trouble please let us know. Thanks for coming to the forums to alert us!