Re: Problem account

by Badgerro
Reply

Original Post

Accepted Solution

Problem account

★★★ Newbie

hello my problem is as follows, I forgot the password to the question of emergency or it has been changed since the date of birth and place of residence has changed.

Message 1 of 3 (185 Views)

Accepted Solution

Re: Problem account

Hero

@Badgerro It sounds like your account may have been hacked, unfortunately. This will start you off on a hacked account ticket. Remember to select your country on the contact page using the menu in the upper left corner. If your country isn't an option, we suggest selecting the UK.

In the case of a hacked account (or if you've forgotten your security question/answer), you need to contact EA by phone. If you are in North America, you will have the option for EA to call you. Otherwise (or if you don't have a phone number in the US or Canada), you will have to make the call yourself (in some countries it's a free call). If your country doesn't have a support centre, we recommend contacting the UK, you can use a VOIP program such as Skype to make the call, it should be cheaper than making an international call from a landline or mobile. The UK number is +44 203 0141818, and they are open from 8AM-9PM GMT, Monday through Saturday. If you're contacting a different country, make sure you account for the time difference. Also be aware that the call centres are only open certain hours (this varies by country) and certain days (as far as I'm aware none are open on Sundays).

 

Good luck Standard smile


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

If a post solves your issue, please mark it as solved, it may help others with the same issue in future. Standard smile


CCP Hero Banner - Blue.png

View in thread

Message 2 of 3 (178 Views)

All Replies

Re: Problem account

Hero

@Badgerro It sounds like your account may have been hacked, unfortunately. This will start you off on a hacked account ticket. Remember to select your country on the contact page using the menu in the upper left corner. If your country isn't an option, we suggest selecting the UK.

In the case of a hacked account (or if you've forgotten your security question/answer), you need to contact EA by phone. If you are in North America, you will have the option for EA to call you. Otherwise (or if you don't have a phone number in the US or Canada), you will have to make the call yourself (in some countries it's a free call). If your country doesn't have a support centre, we recommend contacting the UK, you can use a VOIP program such as Skype to make the call, it should be cheaper than making an international call from a landline or mobile. The UK number is +44 203 0141818, and they are open from 8AM-9PM GMT, Monday through Saturday. If you're contacting a different country, make sure you account for the time difference. Also be aware that the call centres are only open certain hours (this varies by country) and certain days (as far as I'm aware none are open on Sundays).

 

Good luck Standard smile


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

If a post solves your issue, please mark it as solved, it may help others with the same issue in future. Standard smile


CCP Hero Banner - Blue.png

Message 2 of 3 (179 Views)

Re: Problem account

★★★ Newbie
Everything is okay talked LiveChat All Fast smoothly. Thank you :)
Message 3 of 3 (141 Views)