May 2020
Hi,
I'm worried about the payment for my order with order nr: 1003499140914. It's an expansion bundle for the sims 4 (get to work, dine out, and laundry day). The payment went through twice via PayPal.
I already paid for it once, but there's another payment for the same order still waiting to be accepted by you (EA). I would like this second payment to be deleted as I already made the transaction for this bundle.
Can you please help me with this?
Kind regards
May 2020
Hi @Esmee_14111997.
The Origin payment system should be able to prevent duplicate charges, but if both of the purchases actually went through and withdrew your funds I would recommend getting in touch with the EA Help team so they can take a look.
For more details on how to set up a case with them check out the EA Help website. You can also speak with them via Twitter or Facebook instead if that works better for you.
/Kent
May 2020
May 2020
May 2020