Payment Issues [ Edited ]

[ghostinthesheets]

Getting very annoyed. Recently tried to purchase something ,but before I could do that.. I attempted to enter a payment method. It declined, each and every single time. Not only did they not take my card they took a dollar off each time I tried.

If they weren’t going to accept my card why take money off anyway. Is there any way to fix this issue..? Sick and tired of seeing this message each time

[EA_Ataashi]

Hey @ghostinthesheets 

I'm sorry to hear about your troubles with payments on Origin 

I took a quick look at your orders history in our system, but I don't see any failed transactions there, which means the attempts weren't even registered on our side. This 1$ block usually happens on the card provider's side. However, if the transaction wasn't successful, it should be returned to your account soon.

I would also recommend to check with your bank, if transactions on Origin are not blocked or limited in any way by them.

/Ataashi

[ghostinthesheets]

Thank you for replying to me. I talked to my bank and they said each time I tried they took off $1 and that totalled to $5. She told me that maybe the entire transaction didn’t go through and they’ll take the entire 19.99 off later or maybe even more since it happened 5 times. But you said you don’t see a transaction history. I don’t even know what to do anymore at this point, I’ve tried different cards and even a prepaid card but nothing I do works :/