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Re: Password Changing Issues!

by jkmartindale
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Original Post

Password Changing Issues!

★★★ Newbie

Hello,

I cannot change my Origin password. Requested it on my email, got the link but it constantly says that passwords do not match requirements.
Any help on this will be really appreciated.

Message 1 of 3 (130 Views)

Re: Password Changing Issues!

EA Staff

Please sure that you are not using any language specific characters in the password (letters like: ä, ö, æ, ø, å, ç, etc.) as these may cause issues. Also please ensure that the password is between 8 to 16 characters long and contains at least one upper case and one lower case letter and a number.

Message 2 of 3 (119 Views)

Re: Password Changing Issues!

★★★★★ Newbie

I'm adding this reply in case someone else finds this in the future through Google or whatever.

 

After a useless conversation with EA Support, I did some experimentation on my end testing out all the characters I can easily type on my US QWERTY keyboard.

 

Supported: '{}[]()<>$%_@;-=`:!#^&*

Not supported: ."|\/?~,

 

And passwords need to be 8-16 characters, inclusive, with at least one lowercase letter, one uppercase letter, and a number.

Message 3 of 3 (94 Views)
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