Origins launcher app not acknowledging Access subscription

[talonspryde]

Every time I initially launch the Origins app, I get a "Origins Access has expired" message on all my vault installed games. I have to restart the app to get it to acknowledge that I have an active Access account. I have talked to Chase from EA help desk/chat, who used her google-fu, to try to figure out why this is happening.

The best we can think is that it could be related to the fact that my wife and I subscribed right off instead of using the free "trial" month. It happens on both of our accounts.

If anyone else is having this issue, please respond here and let me know what you did to stop this mess from happening. It is not breaking, but inconvenient to have to quit the app and restart it to get it to connect.

[yahel_1]

Hi @talonspryde

Log off Origin.

Clear Origin cache https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/

Delete temp files: open the Start Menu and type %temp%  in the Search field  or click in the Run option in the Start Menu and type %temp% in the Run field.Press Enter and a Temp folder should open. You can delete all files found in this folder, and if any files are in use, they can be skipped.

Restart your machine.

Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2

Log in Origin.

NOTE if your issue persists perform a Clean Boot  https://help.ea.com/en-us/help/FAQ/how-to-clean-boot-your-pc/

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If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en