Origins keeps crashing my computer

by ThisisBaylee
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Origins keeps crashing my computer

★★★★ Novice

Hi, I've never posted on a forum before so bare with me. 

 

I cannot keep my games on Origin working. I've tried with SIms4 and DAI ..  (On PC) 

My issue is that Whenever anything involves my keyboard it crashes. 

I spent over an hour creating characters on Sims4 and DAI and when i went to type the names the game stops working.

i have to go to the Task manager to close the screen and i'm lucky if that works. 

so, if i'm able to get out i try to use Google Chrome I'm able to open it but the moment i try to type it crashes chrome not allowing me to use it.

I'm convinced that it's Origins messing up my computer cause I tried a few steam games and didn't have one issue with it. 

 

I've also reinstalled everything! even repairing the games within origins. I've even reset my computer down 3 days hoping it was just something in the past i messed up with. 

 

I'm so frustrated that I can't play any games i want on Origins and that it crashes my computer not allowing me to use ANY program afterwards on  my PC. 

I don't know if I'm going crazy and it's just an issue i'm having alone. 

Message 1 of 4 (765 Views)

Accepted Solution

Re: Origins keeps crashing my computer

★★★★★ Expert

Hi @ThisisBaylee

 

Ensure that your Firewall and/or Antivirus are not blocking the connection. The easiest way would be adding an exception for the Origin Client and your game to the exclusion list.Add firewall/antivirus exceptions for Origin and open the needed ports http://help.ea.com/en/article/connection-issues-with-origin/#1

 

Add antivirus exclusions(exceptions) specific files Origin, folders Origin or file extensions origin.ex from scanning.(very important to do )

 

Then perform a Clean Boot https://help.ea.com/en-us/help/FAQ/how-to-clean-boot-your-pc/.

 

Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2


 

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

Retired champion.

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Message 2 of 4 (801 Views)

All Replies

Re: Origins keeps crashing my computer

★★★★★ Expert

Hi @ThisisBaylee

 

Ensure that your Firewall and/or Antivirus are not blocking the connection. The easiest way would be adding an exception for the Origin Client and your game to the exclusion list.Add firewall/antivirus exceptions for Origin and open the needed ports http://help.ea.com/en/article/connection-issues-with-origin/#1

 

Add antivirus exclusions(exceptions) specific files Origin, folders Origin or file extensions origin.ex from scanning.(very important to do )

 

Then perform a Clean Boot https://help.ea.com/en-us/help/FAQ/how-to-clean-boot-your-pc/.

 

Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2


 

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

Retired champion.
Message 2 of 4 (802 Views)

Re: Origins keeps crashing my computer

★★★★ Novice

Performing a clean boot worked. Thanks! Large smile

Message 3 of 4 (706 Views)

Re: Origins keeps crashing my computer

★★★★★ Expert

We're welcome Standard smile @ThisisBaylee


 

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

Retired champion.
Message 4 of 4 (691 Views)