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Re: Origin won't start downloading games after win10 update

by EA_Nils
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Origin won't start downloading games after win10 update

★★★★ Novice

Hi,

After updating from win7 to win10 the origin games won't start downloading. I tried creating exceptions at windows firewall and administrator compatbility at the exe. but they get forever paused. Tried to reinstall origin too, didnt fixed the problem. Any ideas?

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Re: Origin won't start downloading games after win10 update

Community Manager

@Polico84 H againi,

 

Is there any other internet security software by chance? You may want to try running a Clean Boot, just to ensure that nothing else is interfering: https://support.microsoft.com/en-us/kb/929135

We do also have some additional troubleshooting steps related to networking here: http://help.ea.com/in/article/how-to-troubleshoot-connectivity-issues/

 

Let me know how you get on.

 

Cheers,

Nils

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Message 4 of 6 (501 Views)

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Re: Origin won't start downloading games after win10 update

Community Manager

@Polico84  Hi,

 

You mentioned you already tried this, but just to make sure that you are running the Origin Client as administrator, please check this article: http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/

This will allow Origin to have sufficient rights to create folders and write files on your system partition

 

If that isn't the issue, please try to download the games using Safe Mode Downloading. You can activate that by going to Origin > Application Settings > Advanced > Safe Mode Downloading

 

Let me know how you get on afterwards.

 

Thank you,

Nils

Message 2 of 6 (412 Views)

Re: Origin won't start downloading games after win10 update

★★★★ Novice

Thanks for your help, but im afraid it is still not working. I already was administrator user, tried also compatibillity as administrator at propierties at originclient.exe. Tried also the safe mode dowloading. It says that windows is blocking the download but i did the exception at firewall and tried also turning off the firewall, never showed the connection attempt warning that the win firewall shows and ask you to allow or block. i dont have other firewall.

Message 3 of 6 (400 Views)
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Re: Origin won't start downloading games after win10 update

Community Manager

@Polico84 H againi,

 

Is there any other internet security software by chance? You may want to try running a Clean Boot, just to ensure that nothing else is interfering: https://support.microsoft.com/en-us/kb/929135

We do also have some additional troubleshooting steps related to networking here: http://help.ea.com/in/article/how-to-troubleshoot-connectivity-issues/

 

Let me know how you get on.

 

Cheers,

Nils

Message 4 of 6 (502 Views)

Re: Origin won't start downloading games after win10 update

★★★★ Novice

Thanks a lot, flush the DNS was the solution.

Thanks.

Message 5 of 6 (387 Views)

Re: Origin won't start downloading games after win10 update

Community Manager

@Polico84 I am glad to hear that, thanks for letting me know.

Have fun with your games! Standard smile

 

Cheers,

Nils

Message 6 of 6 (371 Views)

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