Origin won't open properly (Mac)

[jet16123]

Every time I try opening Origin a blank log in window pops up and nothing else. I have tried reinstalling, resetting, and deleting the cache file. Please help! I'm desperate.  

[puzzlezaddict · Accepted solution]

@jet16123  What version of macOS do you have?  (To find out, click the Apple icon in the upper left corner of your screen and select About This Mac.)  If you're still running Yosemite, it may help to download a legacy version of Origin.  First though, do a clean uninstall to remove all traces of the current Origin install from your computer, including the files that remain  after a normal uninstall.  Here's how:

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

You can download the legacy version from here:

https://www.dm.origin.com/mac/download/legacy

When installing, be sure to uncheck the box to automatically keep Origin and your games up to date, or else Origin will update itself to the current, nonworking version.

If you have a later OS, you can try these steps to troubleshoot.  Start with an Origin reset, and if that doesn't help, make sure proxies are disabled.  Instructions for each step are in this link:

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/m-p/5371661...

[puzzlezaddict · Accepted solution]

@jet16123  What version of macOS do you have?  (To find out, click the Apple icon in the upper left corner of your screen and select About This Mac.)  If you're still running Yosemite, it may help to download a legacy version of Origin.  First though, do a clean uninstall to remove all traces of the current Origin install from your computer, including the files that remain  after a normal uninstall.  Here's how:

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

You can download the legacy version from here:

https://www.dm.origin.com/mac/download/legacy

When installing, be sure to uncheck the box to automatically keep Origin and your games up to date, or else Origin will update itself to the current, nonworking version.

If you have a later OS, you can try these steps to troubleshoot.  Start with an Origin reset, and if that doesn't help, make sure proxies are disabled.  Instructions for each step are in this link:

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/m-p/5371661...

[jet16123]

@puzzlezaddict You angel, thank you so much! It is working for me now.