Origin won't let me play game I bought

[TFlareX11]

I bought the Sims 4 a while ago on my PC using Origin Access, but I never subscribed to Origin. Now it's saying I do not own the game at all.

[EA_Lanna · Accepted solution]

Hi @TFlareX11, when players buy a game through Origin Access or the Origin Store, a log of that purchase will always show up in their Order History. 

Spoiler

How to locate your Order History: 

1) Origin.com: Click your profile image and select EA Account and Billing. Then click Order History.
2) Origin client: Click Origin on the menu bar and select Order History. This will bring up your Order History on the My Account page on ea.com.

If you can't see your purchase in your Order History Tab - and you know you bought The Sims 4 through Origin Access - you may be logged into Origin under the wrong email address and just need to sign in with the correct one. Could you check your Order History and the email you're signed in with please? 

[EA_Lanna · Accepted solution]

Hi @TFlareX11, when players buy a game through Origin Access or the Origin Store, a log of that purchase will always show up in their Order History. 

Spoiler

How to locate your Order History: 

1) Origin.com: Click your profile image and select EA Account and Billing. Then click Order History.
2) Origin client: Click Origin on the menu bar and select Order History. This will bring up your Order History on the My Account page on ea.com.

If you can't see your purchase in your Order History Tab - and you know you bought The Sims 4 through Origin Access - you may be logged into Origin under the wrong email address and just need to sign in with the correct one. Could you check your Order History and the email you're signed in with please? 

[silvally1620]

what about steam cause i bought nfs heat through steam and origin wont allow me to play it cause i need to activate it