Origin won't let me log in even though i have the right email and password

[EA_Nils]

@kcjfc6 Hi,

What happens when you try to log in. Do you see any sort of error message?

The more information you can provide, the easier it will be to assist you.

Generally speaking, if you are experiencing connection issues, please first check the following article: http://help.ea.com/en/article/connection-issues-with-origin/#1

Thank you for your help in advance,

Nils

[NaoiseK]

My error message is saying that "your credentials are incorrect or have expired. Please try again or reset your password". I have tried both of these and still cannot log in. Any suggestions?

[NaoiseK]

I can log into my EA account without a problem, I just can't log into my origin account.

[EA_Nils]

@NaoiseK Hi,

Where are you trying to log in? On the website or within the Origin Client?

Let me know how you are getting on.

Cheers,

Nils

[NaoiseK]

I'm trying to log into client I believe. I can log in to the website without a problem. It is when I attempt to play FIFA 15 that this error message appears. So when I put FIFA into the computer, click on the FIFA icon, the origin login tab comes up and when I input the password and email the error message pops up. Thanks for the help.

[DarkAmaranth1966]

Try using your username rather than your email to log in to Origin, let us know if that works for you.

[NaoiseK]

I tried that and alas it still has not worked. Thanks for the help anyway!

[jewelyaa4]

I tried using my username instead of email and it worked for me. I was having issues logging in to the origin app installed on my computer, not the website.

[izziedixon]

@jewelyaa4 yeah me too